Knowledgebase

We offer a 60 day money back guarantee on hosting. If you send in a cancellation request in writing from the email account on file, we will refund your full payment for hosting less any setup, domain registration or SSL fees. To receive a refund, your cancellation request MUST include a request for refund.

Unlike other hosts that keep all your money after their money back guarantee period ends, we continue to PROVIDE REFUNDS for hosting. This means that if you pre-pay for hosting, it is NOT a contract. We do not feel it is ethical to have a policy of keeping your money if you cancel for whatever reason. So, if you decide to cancel after the money back guarantee period your refund will be pro-rated based on the amount of time left in your billing cycle in whole month increments only. Please note, the refund will not include any setup fees and if you received a pre-payment discount, this will also be deducted from the refund.

If you wish to cancel and your hosting is already past due, you will be responsible for that months' payment before your request can be processed.